Frequently Asked Questions (FAQs)

GENERAL AND MEMBERSHIP

Q: I cannot log in to the DATIA website, but I am a member. How do I get registered?
A: Please note: You DO NOT need to login to the site to do ANY of the following:

  1. Find out about DATIA’s upcoming events and resources;
  2. Register for courses or conferences, order publications, or join the organization
  3. Navigate the majority of the tabs on the Web site.

If you believe you were registered in the past:

  1. Go to http://www.datia.org
  2. Click on “Forgot Login” under the login area on the bottom right-hand side of the page.
  3. Follow instructions

If you have never before registered for the website:

  1. Go to http://www.datia.org;
  2. Click on "Register" on the right hand side under the login area
  3. Complete the form, including your membership number*
  4. You will be approved for the website by our administrator and then you will be able to log in.

* If you need your member number, please look on your membership certificate or email DATIA Member Services at [email protected].

Q: I need to update my company’s contact information with DATIA.  How do I do that?
A:  Please email [email protected].

Q: I’ve read through all membership benefits with DATIA and am interested in joining. How do I become a member of DATIA?
A: On the datia.org site, go to the “Membership” tab. Select “Membership Application” and fill out the corresponding application. 


Q: I need DATIA’s Federal Tax ID and/or a W-9 for payment to DATIA.  How can I get that?

A: DATIA’s Federal Tax ID is 54-2025296. If you need a copy of a full W-9 for DATIA, please email [email protected].

 

EXAMS AND COURSES

Q: Am I registered for the CPCT or CPC exam?
A: Once you login with the information that was sent to you after your registration, your exam type is listed on the right-hand side either as “CPC” or “CPCT.” If it is the wrong exam type, please call or email DATIA Membership and Programs Coordinator at [email protected] or 800-355-1257 to have it corrected.

 

Q: I am having technical difficulties with my exam right now. What should I do?
A: If you are having technical difficulties, please call or email DATIA's Membership and Programs Coordinator at [email protected] or 800-355-1257. If you do not get an immediate answer, please know that your attempt will NOT be counted as a failure. You can log back in shortly and start again. If you run out of attempts and need another as the result of technical difficulties, email DATIA's Membership and Programs Coordinator at [email protected] or 800-355-1257.

 

Q: I deleted/lost/did not received my login for the exam.  How do I obtain that?
A: Please email DATIA's Membership and Programs Coordinator at [email protected] and she will email your exam login to you.


Q: What if I do not renew my certification by the expiration date of June 30?

A: You will just want to renew as soon as possible. Follow the prompts at http://datia.org/credentialing.


Q: What if I can’t take my exam before July 1?
A: Even though certifications expire on June 30, if you take your exam after that point your certification will be renewed as soon as you take and pass the exam. Your login will be available to you for at least three months after your register regardless of the date.

Q: What if I fail my exam?
A: You have up to 3 attempts to pass your exam. If you do not pass any of those attempts, you will have to wait until the next renewal year to purchase the exam again.

Q: Can I take the CPC online course for my DOT required 5-year refresher training?

A: Yes, the online CPC course will meet your refresher training requirements. However, you will still need to do the mock collections with a qualified collector (a CPCT or a collector who has been doing DOT collections for over a year).

Q: What are the requirements for recertification as a CPC/CPCT?
A: With DATIA, you'd need to take the recertification exam
DOT requires that you complete training to their standards as well as 5 Error-Free Mock Collections every 5 years to do DOT collections. See (c) 1: http://www.dot.gov/odapc/part40/40_33. Please note: Mock collections must be overseen by someone who has been doing DOT collections for at least 1 year, OR who has been conducting collector training for at least 1 year, OR who has taken a Train-the-Trainer course.  When you are training people (CPCT), you will need to oversee these for people.

Q: I need to sign up for my renewal exam, and I don’t have my password?
A: There is no need for a password to sign up for your exam. 


Q: I would like to register for in-person courses and I don’t have a password. How do I get one?
A: There is no need for a password to register for courses on our website. Simply click on the course you want to take, under the "Education" tabs and then on the link that says “register here” in blue. Then fill out the appropriate information.

 

Q: One of the collectors on staff at my company left and I want to replace that person with another employee to take their exam.  How do I do that?
A: Once an employee has been registered for an exam and sent their login information, the exam cannot be transferred to another employee. To make a change before the registration has been processed, please contact DATIA's Member Services Coordinator at [email protected], as we need this request in writing.

Q: One of my employees took and passed the CPC/T exam and then left employment with my company.  Can I get a refund?
A: DATIA’s policy states that certifications belong to the individual who is certified and not to the company under which they were certified. Therefore, DATIA does NOT refund payment for certified employees based on their employment status. If you would like reimbursement, this is between the company and former employee.

Q: I need to get some of my staff trained in doing DOT collections, what are my options?
A: As a brand new collector, we recommend that you use DATIA’s on-line CPC training here: http://datiaonlinecourses.com/. You can also have one person attend the Certified Professional Collector Trainer course who can then return to your site to train all other collectors.

Q: Where can I get the required 5 mock collections done to complete my training?
A: The mock training can physically take place anywhere even via a web camera as long as the mock collection monitor meets any ONE of the following:

  • Be a qualified collector who has regularly conducted DOT drug testing collections for at least a year before serving as a monitor; or
  • Be a qualified collector who has had a “train-the-trainer” course. Such a course could include the mandatory elements of collector qualification training as well as instruction on how to conduct training effectively; or
  • Be a qualified collector who has conducted collector training under Part 40 for at least a year before serving as a monitor.

Monitors in the second and third categories do not need to practice actively as collectors, so long as they have met collector qualification requirements and refresher training requirements per DOT 49 CFR Part 40.33. You can search for qualified monitors on DATIA's Mock Collection Monitor Database. 

 

SUBCRIPTIONS AND ORDERS

Q: How can I order a new training manual?
A: Please go to and fill out the manual order form which is under the "Publications" tab at datia.org: 

 

Q: I have not been receiving the DATIA Red Book updates, but I believe my subscription is current.  What should I do?
A: First, ensure that [email protected] is in your address book as this is the address that Red Book updates are sent from on approximately the 15th of each month. Then please email DATIA's Membership and Programs Coordinator at [email protected] and include your name, the date of the last update you received, and the email to which Red Book updates should be sent and she will research the status up your subscription and send any missing updates.

Q: When is my publication being shipped?
A: Please allow up to two weeks from date of order to receive your manual/s. Publication orders are shipped weekly via FedEx Ground. If you need your order expedited, please call us at 800-355-1257. Additional charges apply, and since DATIA maintains small supplies of publications due to constantly changing regulations we cannot guarantee delivery less than two weeks depending on current supply of the publication.

Q: Did you receive my payment by check?

A: DATIA receives and processes mail in the order it was received. If you feel the time between mailing and processing is outside a reasonable time frame, please email DATIA Member Services at [email protected]. When doing so, please include: Company Name, what you ordered, check number/amount and mail date, if possible. Also, please confirm that the mailing address used for DATIA was:

DATIA
2800 W. Higgins Rd. Suite 440
Hoffman Estates, IL 60169

Q: I need an invoice from DATIA to secure payment from my Accounts Payable Department.  Who do I contact for this?
A: You can email DATIA Member Services at [email protected] to request an invoice. Please note: Orders and registrations will NOT be complete until full payment is received.

 

Q: I never received a receipt or confirmation of my registration/payment – how can I get that?
A: Please email DATIA Member Services at [email protected]. Once your order has been processed you will be emailed your receipt upon request. Your receipt will be mailed to you regardless.

Q: How do I get a refund?
A: Please email DATIA's Membership and Programs Coordinator at [email protected] to request a refund. Please note that refunds for memberships are not allowed per the bylaws, and refunds cannot be issued for publications that have already been sent. For courses or conferences, please note the appropriate refund policy located on the web page for the event.


Q: Does DATIA take Purchase Orders?
A: No. Please request an invoice from DATIA Member Services at [email protected] if you need documentation to secure payment.